Privacy policy
Effective Date: October 27, 2025
At VitaDrive, your privacy is not negotiable. This Privacy Policy is designed to be crystal clear, legally compliant worldwide, and airtight against misuse. By using our site or purchasing from us, you agree to the practices described below.
1. Collecting Personal Information
We collect only the information necessary to:
Fulfill your orders.
Protect against fraud.
Comply with applicable law.
Improve your shopping experience.
“Personal Information” means any data that identifies you directly or indirectly. This includes order details, device identifiers, and support communications.
2. Device Information
Examples: Browser type, IP address, time zone, cookie/session data, pages viewed, clicks, search terms.
Purpose: Fraud prevention, analytics, site optimization, security monitoring.
Source: Automatically collected through cookies, pixels, tags, and log files.
Disclosure: Only shared with verified analytics/security providers under strict contracts with data-protection obligations.
3. Order Information
Examples: Name, billing/shipping address, payment details, email, phone.
Purpose: Secure order processing, shipping, fraud screening, and communication of order updates.
Source: Provided directly by you at checkout.
Disclosure: Shared only with PCI-DSS compliant processors (e.g., Shopify Payments, PayPal) and shipping providers. All are bound by confidentiality and security agreements.
4. Customer Support Information
By providing your mobile phone number and opting into the VitaDrive texting program, you consent to receive text messages from VitaDrive for promotional marketing purposes.
You may opt out of our program at any time by replying to any message with STOP. By doing that, you will no longer receive text messages from VitaDrive unless you choose to opt back in.
Message frequency may vary and you understand that standard message and data rates may apply, and you are responsible for any such charges.
If you have any questions or concerns about our texting program, you can reply to any message with HELP or contact us at chat@shopvitacore.com.
Examples: Order details, troubleshooting info, communications.
Purpose: Resolving issues quickly and securely.
Source: Provided directly by you when contacting support.
Disclosure: Only with authorized VitaDrive staff or verified agents bound by confidentiality.
5. Minors
Our services are intended for individuals 18+.
We do not knowingly collect data from minors.
If a minor’s data is discovered, we will delete it immediately upon request.
6. Sharing Personal Information
We never sell your Personal Information. We share data only in these cases:
Service Providers: Shopify, payment processors, delivery carriers.
Legal Compliance: If required by law (e.g., subpoena, court order).
Business Protection: To enforce our Terms of Service, prevent fraud, or defend our legal rights.
7. Behavioral Advertising
We may use anonymized data for personalized ads and retargeting.
Partners (e.g., Google, Meta) may receive limited cookie-based identifiers — never raw payment or order data.
You can opt-out at any time (see Section 8).
8. Opt-Out Options for Targeted Advertising
You may control ad preferences through:
Google Ads Settings
Meta/Facebook Ads Settings
Bing Ads Settings
DAA Opt-Out
9. Using Personal Information
We use your data exclusively to:
Provide and deliver our products.
Process orders and secure payments.
Communicate order status and support.
Detect fraud, enhance cybersecurity, and comply with regulations.
Personalize offers and marketing only with your consent.
10. Lawful Basis (GDPR/UK DPA)
For EEA/UK residents, VitaDrive processes data under:
Consent — where you have opted in.
Contractual Obligation — to fulfill your purchase.
Legal Obligation — to comply with tax, accounting, or regulatory requirements.
Legitimate Interests — fraud prevention, analytics, and service improvements.
11. Retention
Data is retained only as long as necessary to provide services and comply with law.
You may request deletion anytime at chat@shopvitacore.com.
Some information may be retained where legally required (e.g., tax records) or to resolve disputes.
12. Automated Decision-Making & Profiling
VitaDrive does not use automated systems for decisions that legally or significantly impact you.
Shopify may use automated fraud filters. If you object, contact us directly.
13. GDPR Rights (EEA/UK Residents)
You have the right to:
Access, correct, or delete your data.
Withdraw consent at any time.
Request data portability.
Lodge a complaint with your local supervisory authority.
14. CCPA Rights (California Residents)
You may:
Request access, correction, transfer, or deletion of your Personal Information.
Opt out of “sharing” for targeted advertising.
Appoint an authorized agent to submit requests.
To exercise rights, contact chat@shopvitacore.com.
15. Cookies
We use cookies to secure your session and improve performance.
Types: Functional, analytics, advertising, social.
Controls: Manage via browser settings or visit All About Cookies.
Security: Cookies are encrypted; firewall protections are in place.
16. Do Not Track
We currently do not respond to browser “Do Not Track” signals due to lack of industry consensus.
17. Changes to this Policy
We may update this Privacy Policy to reflect business, legal, or regulatory changes.
Substantial changes will be communicated via email or on our site.
18. Enhanced Security Commitments
We treat your data with the highest level of protection:
Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256).
Access Control: Multi-factor authentication and role-based restrictions.
Data Breach Response: In the event of a breach, users will be notified within 72 hours, as required by law.
Independent Audits: Regular penetration testing and security audits.
Zero Tolerance for Abuse: Any attempt to hack, scrape, or misuse our systems may result in suspension and legal action.
19. Governing Law & Disputes
This Privacy Policy is governed by New York law, USA.
Any disputes will be resolved by binding arbitration in New York County, on an individual basis.
20. Contact Us
If you are not satisfied with our handling of your data, you may contact your local Data Protection Authority.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.