Shipping policy
Effective Date: October 27, 2025
By placing an order with VitaDrive, you agree to the terms in this Shipping & Delivery Policy. These rules are written to set crystal-clear expectations, prevent abuse, and legally protect both our customers and VitaDrive.
1. Order Processing & Fulfillment
Processing Time: Orders are verified, security-screened, quality-checked, and packed within 1–3 business days.
Payment Verification: Orders flagged by payment processors for review may be delayed until cleared.
Business Days: Warehouse operates Monday–Friday, excluding national holidays. Orders placed on weekends/holidays process the next business day.
Quality Control: No package leaves our facility until it passes strict inspection.
2. Shipping Timeframes
U.S. Orders: Estimated 3–10 business days.
International Orders: Estimated 7–21 business days (customs may extend).
Delays: Delivery times are estimates, not guarantees. We are not liable for delays caused by:
Customs inspections
Weather events
Strikes or carrier capacity issues
Global crises (pandemics, supply chain disruptions)
Force Majeure Clause: Any delivery failure beyond our control does not create liability or grounds for compensation.
3. Address Accuracy & Responsibility
Customer Obligation: Customers must provide a complete and accurate shipping address at checkout.
Wrong Address Disclaimer: Orders shipped to the wrong or incomplete address provided by the customer are not eligible for refund, reshipment, or replacement.
Address Changes: Accepted only before dispatch by emailing tryVitacore@gmail.com.
4. Stock & Availability
Our inventory system is live, but discrepancies may occur.
If an item is unavailable after checkout, we will:
Ship the available items, and
Contact you with options: wait for restock, substitute, or receive a refund/store credit.
5. Shipping Costs
Calculation: Based on weight, dimensions, and destination, shown at checkout.
Finality: Charges displayed at checkout are final and binding.
Non-Refundable: Shipping costs are never refundable after dispatch.
6. Delivery & Risk of Loss
Proof of Delivery: Carrier tracking confirmation = final proof of receipt. VitaDrive has no liability once a package is marked “Delivered.”
Stolen/Misplaced Packages: If tracking confirms delivery, VitaDrive is not responsible for theft or loss. Customers must file a claim with the carrier.
Risk Transfer: Risk of loss transfers to the customer upon carrier acceptance of the package.
7. Insurance
All shipments are insured up to their declared order value.
Lost Packages: If a package is declared lost by the courier after investigation, we will issue a replacement or refund.
Damaged Packages: Claims must be filed within 72 hours of delivery with photos/videos as evidence. Claims without timely documentation will be denied.
8. Tracking & Notifications
Customers receive a tracking link via email once the order ships.
Tracking data is provided by the carrier. VitaDrive is not responsible for delays or inaccuracies in carrier updates.
9. Duties, Taxes & Customs
U.S. Orders: Sales tax applied where required.
International Orders: Customers are responsible for import duties, VAT, or customs clearance unless prepaid at checkout.
Customs Refusals: If a package is refused at customs, shipping fees and duties are non-refundable. Re-shipment requires new payment of shipping costs.
10. Delivery Time Exceeded
If your package exceeds the estimated timeframe:
Review the tracking link provided.
Contact support@tryvitadrive.com with your order number for investigation.
Carrier delays beyond VitaDrive’s control do not constitute breach of contract.
11. Cancellations & Returns Related to Shipping
Cancellation: Possible only before dispatch.
Post-Dispatch: Orders cannot be canceled once shipped. Customers must follow the Return Policy.
Refused Deliveries / Customs Non-Payment: Packages returned for these reasons are not eligible for refunds. Reshipment requires payment of new shipping fees.
12. Fraud & Abuse Prevention
We enforce a zero-tolerance policy for shipping-related fraud, including:
Filing false “item not received” claims when tracking confirms delivery.
Repeated package refusals to exploit free reshipments.
Abusing customs non-payment loopholes.
⚠️ Fraudulent activity may result in:
Permanent ban from future orders.
Evidence submission to payment processors and credit bureaus.
Civil and/or criminal legal action.
13. Governing Law & Disputes
This Policy is governed by the laws of New York, USA.
All disputes will be resolved exclusively by binding arbitration in New York County.
Carrier tracking logs, payment processor records, and warehouse dispatch confirmations are considered final, binding proof in disputes and chargeback cases.
14. Contact Us
For questions or issues regarding shipping, contact:
📧 support@tryvitadrive.com
We aim to respond within 48 business hours.
By placing an order, you acknowledge and agree to this Shipping & Delivery Policy in full.